Help

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Getting started

How long does setup take?: Most dispensaries are live in under half an hour: add the dispensary, paste your online menu address to connect it, let it read your website (or upload your policy PDF), then paste one line of code into your site. You can try the budtender inside the dashboard before it goes on your site.
Which menus work?: Jane storefronts today. Paste your storefront address in Widget → Menu and we find your search settings and store ids and count your products before saving. For live stock checks and specials, add your Jane Partner API credentials in the same place.
How do I install the widget?: Copy the snippet from Widget → Embed and paste it before the closing </body> tag on every page, or add it through Google Tag Manager or your site builder's custom-code setting. The setup checklist turns green as soon as it loads on your site.
Can I try it before it is on my site?: Yes. The Rules tab and the last setup step have a live test chat that uses your real menu and documents without saving anything or using replies. New accounts also get 50 free replies for your own site.

How do I teach it our policies?: Knowledge → read your website, or upload documents (PDF, Word, text). Put hard rules, like delivery zones or payment specifics, in the Rules tab: those are followed on every answer. Use "What does the budtender know about…" to see what it would read for a given question.
Does it know which store the shopper is at?: On Jane storefronts it reads the store the shopper picked and what is in their bag, and answers for that location. For multi-store menus without a picked store, it asks which store they are visiting.
Will it make medical claims?: It is instructed never to, and describes effects the way a careful budtender would ("many customers find…"). Do not add rules that ask it to.
Does it tell shoppers it is an AI?: Yes. The opening line and the disclaimer say so, and it answers honestly if asked. This stays on.
What languages does it speak?: It answers in the shopper's language by default. You can lock it to one language in Knowledge → Voice.
Should the age gate be on?: It is on by default. Turn it off in the Rules tab only if your website already verifies every visitor's age before they reach the widget.

How do we take over a conversation?: Open it in the Inbox and reply, or press Pause AI. The budtender stays quiet on that conversation while you are talking, and resumes 15 minutes after your last reply or when you press Resume AI.
Where do leads go?: Contact details shoppers share land in Leads, with CSV export. To send them to your CRM, set a lead webhook in the Rules tab (per dispensary) or in Settings (for every dispensary); each request is signed so you can verify it came from us.
Can team members see only some stores?: Yes. When you invite someone in Team, choose which dispensaries they can see.

How is it priced?: Per location, monthly or yearly, with AI replies included for each location every billing period. Reply packs top you up if you need more, and never expire. See the pricing page.
What happens when replies run out?: The widget answers shoppers with a short note to contact the store until you add replies or your plan renews. We email you before it happens.
Can I remove the "Powered by" badge?: Yes, on the Pro plan, in Widget → Appearance.

The widget does not show on my site.: Check the snippet is on the page (view the page source and search for "api/widget"). If your site has a strict Content Security Policy, allow our domain for scripts and connections. Changes to the widget show on the next page load.
It answers but shows no products.: Check Widget → Menu: the menu must be connected and show products. If it is, try the question in the test chat; the reply tells you whether the search found anything for that store and pickup or delivery choice.
An answer was wrong.: Use "What does the budtender know about…" in Knowledge to see what it read, then fix the document or add a rule in the Rules tab. Rules apply from the next message.
A shopper asked us to delete their data.: Open their conversation in the Inbox and use the trash icon. It deletes the conversation and the contact details they left.

Ready to try it? Start free.